Our most frequently asked questions! If you can’t find the question you are looking for, drop us an email at firstname.lastname@example.org
How does the Tended Protect work?
This intelligent device connects to your smartphone via Bluetooth Low Energy through the free Tended app. A new activity can be started through the app, where you can set the device to monitor a number of different variables throughout the duration of your activity, including a fall and movement detector and check-in function. Using AI technology, the Tended Protect learns your usual movement patterns over time and if any abnormalities are detected, indicating a potential accident (i.e. a fall, a prolonged period of non-movement or missed check in) the device will vibrate, asking if you’re ok. A simple tap on the band or wave of the wrist will keep your activity going. If the safety check is unanswered, an alert will be sent out via your mobile phone to pre-set emergency contacts containing a live link with your GPS location, activity and health information and the option to hear live audio from your phone. An SOS call can also be made at any time using a pre-set click pattern on the band to also alert emergency contacts.
Where can I buy a Tended Protect?
Currently, the Tended Protect is only available to pre-order from the Tended website.
Does the Tended device require a SIM card?
Nope! The Tended Protect connects to your smartphone via Bluetooth Low Energy and uses mobile phone coverage to send out an alert in the event of an emergency.
Do I need a mobile phone?
Yes, the Tended Protect does need to be connected to a smartphone and be in range (up to 10 meters away) to send an alert to your trusted contacts in the event of an emergency. If your Tended Protect leaves the range during an activity, your band will vibrate to alert you that it is no longer synced to your phone.
Can I use my Tended Protect without a mobile phone?
No, not at this time. We have designed the Tended Protect to connect to your smartphone to send out an emergency alert so that you never have to pay a monthly subscription fee.
Does the Tended Protect require mobile data?
Mobile data or WiFi is needed for an emergency alert to be sent to friends and family. This uses a very small amount of mobile data and means we can send out an emergency alert even with very low signal. Data and message rates may apply.
Will the Tended Protect drain my mobile phone’s battery?
We have designed the Tended Protect to only communicate with your mobile phone when beginning and ending an activity and sending out an emergency alert. Combine this with our Bluetooth Low Energy technology and the drain on your mobile phone will be minimal!
Are there any ongoing fees?
None at all! Once you have bought your Tended Protect you are free to start an activity safe in the knowledge that in an emergency an alert will be sent to your selected contacts. Please note that data and messaging rates may apply when emergency alerts are sent out.
Will the Tended Protect work in my country?
As long as your smartphone has mobile coverage, either through your cellular network or WiFi, the Tended Protect can be used anywhere around the world!
Is the Tended Protect suitable for children?
The minimum age to sign up to a Tended account is 13 years. Our younger users aged between 13 and 16 will require parental consent.
What sensors does the Tended Protect use?
We use a combination of gyroscopic data, accelerometer data and artificial intelligence to detect abnormalities in your movements that would indicate an accident through a fall or period of non-movement.
How does the Tended Protect know where I am?
The Tended Protect uses the GPS location tracking services through your smartphone to send your location to your emergency contacts. We only use your phone to locate where you are in the event of an emergency and at no other time!
How is my personal information stored?
All personal data is encrypted and stored on our secure servers.
Do I need an emergency contact?
Yes you will need at least one emergency contact for the Tended Protect to send an alert to in the event of an accident.
Will the Tended Protect track my fitness?
Yes, the Tended Protect will track steps taken, calories burned and distance travelled. You can also sync it to popular fitness apps for more in depth fitness data.
Is the Tended Protect waterproof?
Our devices are IP64 rated, meaning that they are resistant to water splashing on the Tended Protect from any direction. We would not recommend submerging the device in water as this may damage the internal electronics.
Can the Tended Protect detect epileptic seizures?
Our devices aren’t able to detect epileptic seizures specifically, but may still be helpful. Our artificial intelligence systems will be getting smarter all the time and can learn to detect abnormalities in movement, including falls, and send an alert to your trusted contacts even if you are unable to.
Is the Tended Protect suitable for the elderly?
We have designed the Tended Protect to be used by anyone with a smartphone. So long as the device is within 10 meters of the phone it has been synced with, an emergency alert will be automatically activated if a fall or a period of non-movement has been detected and the user has not responded to the ‘are you safe’ prompts.
Is the Tended Protect suitable for wheelchair users?
Of course! The check in function and SOS call can be activated during any activity. Also, our artificial intelligence systems can learn to detect abnormalities in a range of movements, including wheelchair use.
Can I make a call using the Tended Protect?
The device doesn’t have a speaker built in but it is possible to send an emergency alert to your trusted contacts using a pre-set click pattern on the device. When your emergency contacts receive the alert, they can choose to automatically hear what’s going on and try to communicate with you via your phone’s loudspeaker.
Can't I just use an app on my phone or smartwatch?
Of course, however, an app or other smartwatch will not have the advanced sensor technology that has been specifically built into the Tended Protect to accurately detect accidents.
How do I set up the Tended Protect?
1. Charge your Tended Protect
2. Download the Tended app and create a new user profile.
3. Sync your Tended Protect via Bluetooth
4. You’re all set up and ready to start a new activity!
What information is required within the Tended app?
Your name and date of birth are required within the app. You can then choose to add health information to be sent to your emergency contacts, including blood type, allergies and medication. When traveling outside your own country, you may need to add the local emergency services' number so that your chosen emergency contacts can alert them as quickly as possible if required.
Will I need to pay for the Tended app?
No, just like the best things in life, the Tended app is free!
How do I turn off my Tended Protect?
The Tended Protect will go into standby mode after a period of non-use to preserve battery life. It will turn on again with a tap or when plugged into the charger.
How do I charge my Tended Protect?
Using the USB charger that is provided in the box. The battery lasts up to 5 days with moderate use and takes approximately 30 minutes to completely recharge.
What comes in the box?
Your Tended Protect, the band in your chosen colour and size, a charger and instruction leaflet.
Why are you taking pre-orders?
Tended has manufactured units for testing alongside business partners to ensure we bring our users a product that’s market ready. We have chosen to take pre-orders initially since it provides us the opportunity to work with early adopters first - those who love what we’re creating almost as much as we do!
Are there any risks involved with pre-ordering?
We are not going to lie and say that there are no risks involved with pre-ordering. With any newly manufactured product, there may be unforeseen events that can affect production and delivery. However, we are 100% committed to deliver a fully functioning product, on time and will keep you updated regularly on our progess until you get your Tended Protect. Our vision is to make the world a safer place and we promise to do what it takes to get Tended Protect pre-orders out as soon as we can.
When will I be charged for my Tended Protect?
When you place your pre-order, your money will be collected straight away. This will contribute towards the production and tooling, ensuring that we can bring the Tended Protect to market on time and to the quality that you expect.
What is your refund policy?
If you would like a refund and your Tended Protect has not yet been shipped, please send us an email and we will refund you in full. If you have already received your device, we offer a 30 day money back guarantee if you have not used the device. You will be responsible for the return shipping charges.
Is there a warranty?
Yes! The Tended Protect comes with a 1 year manufacturing warranty.
What if my I want to change my order?
We are more than happy to change your order. Just drop us a line at email@example.com and let us know what you would like to change your order to.
When will the Tended Protect be shipped?
We will begin the shipment of our first pre-orders in January 2019.
Where will the Tended Protect be shipped?
How much is shipping?
We offer free standard shipping in the US, EU (including the UK!) and Canada. Shipping to any other country is a flat rate of £10 (GBP) per order.
Can I be a brand ambassador?
We’re really glad you see the potential in our device! Send us an email at firstname.lastname@example.org and we can take it from there.
I'm interested in a distribution partnership
Great! Please get in touch via email@example.com
I'm interested in becoming a beta tester
We’re thrilled that you would like to test out our life-saving device! We already have commercial partners for beta testing but will update our website if we require individual beta testers.